📦 Return & Refund Policy

At Piececool, your satisfaction matters to us. We stand behind the quality of our puzzles and want every customer to feel confident when ordering from us.

✅ 30-Day Refund Guarantee

You may return any product within 30 days of delivery for a full refund — no questions asked.

Items must be returned in their original packaging and condition.

🔄 Replacements & Defective Parts

We take pride in the precision of our puzzles, but in rare cases:

If your package arrives damaged or defective, we will happily replace the part or send you a brand-new item at no extra cost.

If your package goes missing in transit, we will either refund you in full or ship a replacement immediately.

📦 Return Requirements

Products must be returned in their original packaging.

Once the return is received and inspected, we will issue a refund to your original payment method.

💬 How to Start a Return

1. Contact our support team via Live Chat or email with your order number.

2. We’ll provide you with the return address and instructions.

3. Ship the product back in its original packaging.

4. Once received, your refund will be processed within 3–5 business days.

🙏 Our Commitment

We know buying online requires trust. That’s why our policy is simple, transparent, and customer-first. Whether it’s a return, a replacement, or solving a rare issue — we’re here to make it right.