📬 Contact Us

We’re here to support your journey — from your very first puzzle piece to your proudest finished masterpiece.

💬 Live Chat Support (Fastest Response)

Our support team is available through Live Chat on our website for real-time help — no bots, just real people who care.

🕖 Available Hours:
7:00 AM – 10:00 PM (EST), 7 Days a Week

Whether you’re stuck on a build, curious about difficulty levels, or need help choosing the perfect puzzle, we’re only one click away.

📦 Order Questions & Returns

Need assistance with your order? We’ve got you covered.

• Tracking or shipping updates

• Starting a return or exchange

• Changing or canceling an order

• Replacement instructions or missing parts

Simply reach out via Live Chat during our service hours for instant support.

📄 Frequently Asked Questions

We’ve answered many common questions about puzzles, shipping, and assembly in our FAQ Section (link here). Check it out for quick solutions.

📍 Business & Collaboration Inquiries

We love to partner with educators, creators, and communities who share our vision. For business opportunities, wholesale, or collaboration requests, please reach us via Live Chat and request a callback or follow-up email.

🤝 Our Promise to You

At Piececool, puzzles are more than products — they are tools for building focus, patience, and creativity in a distracted world.

Whether you’re:

• A parent helping your child trade screen time for skill time

• A teacher looking for classroom challenges that inspire

• A collector searching for your next centerpiece

• Or simply someone who wants the pride of finishing something extraordinary

👉 We’re here for you, every step of the way.

📢 Don’t Hesitate. Reach Out Today.

Questions? Concerns? Or maybe just excited to share your finished masterpiece?
We’d love to hear from you.

Chat with us now and let’s build something amazing together.